FlightFix

Lost baggage

1 case

Resolution rate

100%

Median resolution time

9d

Solutions

1

Most helpful solutions

AviancaLost baggage

File the baggage report before leaving the airport, then call daily

[FlightFix fictional development data — not a real passenger report] Filing the paperwork at the airport baggage office created a tracking number that made every phone follow-up faster. Calling once a day (rather than waiting for them to call back) seemed to move things along.

Most recent solutions

AviancaLost baggage

File the baggage report before leaving the airport, then call daily

[FlightFix fictional development data — not a real passenger report] Filing the paperwork at the airport baggage office created a tracking number that made every phone follow-up faster. Calling once a day (rather than waiting for them to call back) seemed to move things along.

Recently resolved cases

  • AviancaResolved

    Checked bag did not arrive with the flight; no update for the first four days.