FlightFix

Rebooking problem

1 case

Resolution rate

100%

Median resolution time

1h

Solutions

1

Most helpful solutions

Copa AirlinesRebooking problem

Use WhatsApp support instead of the phone line

[FlightFix fictional development data — not a real passenger report] The WhatsApp support channel connected to a live agent much faster than the phone queue and could rebook directly in the chat.

Most recent solutions

Copa AirlinesRebooking problem

Use WhatsApp support instead of the phone line

[FlightFix fictional development data — not a real passenger report] The WhatsApp support channel connected to a live agent much faster than the phone queue and could rebook directly in the chat.

Recently resolved cases

  • Copa AirlinesResolved

    Schedule change created a connection that was already missed by the time we were notified.