Lost bag, eventually returned after 9 days

[FlightFix fictional development data — not a real passenger report] Checked baggage never arrived in Miami. Filed a report at the airport, followed up by phone twice, and it was finally delivered to our hotel nine days later.

Overall rating: 2.0
Service
Punctuality
Comfort
Value

Problems

Lost baggage

Resolved

Checked bag did not arrive with the flight; no update for the first four days.

Phone

Baggage delivery

Baggage returned

AviancaLost baggage

File the baggage report before leaving the airport, then call daily

[FlightFix fictional development data — not a real passenger report] Filing the paperwork at the airport baggage office created a tracking number that made every phone follow-up faster. Calling once a day (rather than waiting for them to call back) seemed to move things along.