FlightFix
AviancaLost baggage

File the baggage report before leaving the airport, then call daily

Partially resolvedPhone

[FlightFix fictional development data — not a real passenger report] Filing the paperwork at the airport baggage office created a tracking number that made every phone follow-up faster. Calling once a day (rather than waiting for them to call back) seemed to move things along.

Resolved in 12960 min

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Related passenger experience

Resolved

Checked bag did not arrive with the flight; no update for the first four days.