Airlines should be accountable.
See how airlines actually treat passengers when something goes wrong — and what worked for people who faced the same problem.
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Common problems
Recent passenger experiences
Copa Airlines
4.0MVD → PTY
Rebooking mix-up but resolved quickly
[FlightFix fictional development data — not a real passenger report] A schedule change moved our connection to a flight that had already left. Support fixed it within an hour once we reached a live agent through WhatsApp.
Aug 24, 2026
Aerolineas Argentinas
2.0AEP → GRU
Long delay, no communication from staff
[FlightFix fictional development data — not a real passenger report] Flight was delayed over six hours with very little communication from gate staff about the reason or updated time.
Aug 24, 2026
Avianca
2.0BOG → MIA
Lost bag, eventually returned after 9 days
[FlightFix fictional development data — not a real passenger report] Checked baggage never arrived in Miami. Filed a report at the airport, followed up by phone twice, and it was finally delivered to our hotel nine days later.
Aug 24, 2026
LATAM Airlines
3.0MVD → SCL
Cancelled with no notice, rebooked same day
[FlightFix fictional development data — not a real passenger report] Our LATAM flight from Montevideo to Santiago was cancelled the morning of departure with no advance notice. We went straight to the airport ticket desk instead of waiting on hold, and asked specifically for involuntary rerouting -- we were on a flight three hours later at no extra cost.
Aug 24, 2026